Killer Apps: Spring
As if department stores weren't having a hard enough time staying relevant, tech start-ups are putting the boot in.View More
Killer Apps: Spring
As if department stores weren't having a hard enough time staying relevant, tech start-ups are putting the boot in.View More
It seems that the 'R&D department' of the 21st century is the 'VC department'. Increasingly big business is developing this area to help them benefit from the rise of the 'start-up' community.View More
Local Store Profiling
Using Roy Morgan's latest tool, Helix Personas, to provide rich geo-psychographic data to help retailers better understand who shops their stores locally & segment their databasesView More
RetailOasis is a unique business, founded in marketing and communications with a wealth of experience in retail practice…we believe that the future is all about connecting retailers to their prospective consumers
The way we retail has completely changed, our latest paper examines how with tips on using experience to engage consumersView more
Food & home renovation continues to enjoy strong growth, while non essential spending is back with A$ conversion rates upView more
For the last 10 or so years (derived from Couture) personalisation it’s b...View more
Cookies may be used on this website to gather data in relation to this website and you consent to this (although you may be able to disable cookies on your web browser).
Retail Oasis appreciates any suggestions (“unsolicited ideas”) you may have regarding ways in which this website may be improved or materials which may be added to this website. Any unsolicited ideas that you submit will not be regarded as confidential and will become the property of Retail Oasis. Retail Oasis may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.
Retail Oasis Pty Limited A.C.N. 131 828 110 ("Retail Oasis") is committed to managing personal information openly and transparently and to keeping personal information safe. We will take all necessary measures to fulfil this commitment, including to:
This policy is intended to explain clearly and in plain language some of the key processes and procedures that we have implemented to manage personal information, to protect the privacy of individuals and to comply with the Privacy Act 1988, the Privacy Amendment (Enhancing Privacy Protection) Act 2012 ("Act") and the Australian Privacy Principles.
References to "our", "us" and "we" in this policy are references to Retail Oasis.
The website accessible through the domain name www.retailoasis.com ("Website") is owned and administered by Retail Oasis Pty Limited A.C.N. 131 828 110.
This policy gives a broad overview of our policies in relation to privacy but if you require further information, you are welcome to contact us.
We will only collect information that is necessary and relevant to the proper undertaking of our business.
The types of personal information we collect include name, email address, contact telephone number and company name.
The information we collect will depend on the exact nature of the services that we are providing and what information is reasonably required to provide those services.
The Act places restrictions on us collecting sensitive information (which includes information about religion, political views, ethnicity, criminal records and sexual preferences). Generally we will not collect this type of information , however we may need to collect some sensitive information in circumstances where a person is applying for a job with us, and consent has been provided to us to do so.
There are various reasons why we might need to collect, hold, use or disclose personal information and this will depend upon the specific service that we are providing. You will be informed as to the main reason for the collection of personal information at the time that the personal information is collected.
Usually, the main reason that we will need to collect your personal information will be relating to a service that we are providing. Our main services relate to connecting retailers with consumers.
We may also use personal information for other reasons, including:
There is no obligation to provide personal information for use by us but if you do not provide us with the personal information that we require, we may not be able to provide the information, goods or services that you require.
The means by which we collect personal information will depend on the nature of the service being provided.
We may collect personal information:
We will always collect personal information directly from the relevant individual unless it is impracticable to do so.
Where we are collecting your personal information, we will remind you of the following at the time of collecting your personal information:
Wherever possible, we will collect personal information directly from the relevant individual.
You represent and warrant to us that where you provide personal information to us about another person:
We may use and disclose personal information for the purposes for which it was collected or for a related purpose such as:
At the time that we collect personal information, we will make it clear why we are collecting personal information. We will not use personal information for any other purpose without consent or where we do use information for another purpose, it will either be for a purpose which we believe is related to the purpose for which it was first provided to us or for a purpose which would be expected.
We may also provide personal information to third parties as outlined below.
Other than the above, we will not disclose personal information without consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
We may share your personal information with other companies that are related to Retail Oasis. By providing personal information to us, you confirm that consent has been obtained to share the personal information with other companies within our group.
We deal with third party service providers who may assist us a variety of functions including with research, mail and delivery, security, insurance, professional advisory (including legal, accounting and auditing advice), banking, payment processing, credit reporting or technology services. Where we engage third party service providers to perform services for us, those third parties may be required to handle personal information. Under these circumstances, those third parties must safeguard this information and must only use it for the purposes for which it was supplied and we will make all reasonable enquiries to try to ensure that this is the case.
Wherever possible, we will limit the information provided to independent third parties to that information required for those third parties to properly perform their functions. Further, our contracts with these third parties will always require the third parties to comply with the APPs (or equivalent standards).
As part of the services that we provide, we may:
By providing personal information to us, you consent, or confirm that consent has been obtained, to include the personal information in our database to be used for direct marketing purposes, including those described above, however, an individual can opt-out, unsubscribe or make a request not receive direct marketing communications from us by calling Retail Oasis on (02) 9976 6222 or by writing to us by email at firstname.lastname@example.org or by post sent to Level 4, 1A Rialto Lane, Manly NSW 2095 or by logging such a request through the Website at any time. Additionally, each direct marketing communication, including all emails and SMS, will include an opt-out or "unsubscribe" option which will immediately indicate to us that the person opting-out or unsubscribing no longer wishes to receive materials of this kind. If a request is made not to receive direct marketing communications from us, we will stop sending these materials.
A request may be made that an individual does not want us to disclose their personal information to facilitate direct marketing by another organisation, or that we provide the source of any personal information that we use for direct marketing purposes. Any such requests will be actioned within a reasonable period and there will be no charges for making, or for us actioning, such requests.
We have implemented appropriate processes and techniques (including physical security such as locks and security systems and computer and network security, including firewalls and passwords) to protect personal information from loss, misuse and interference and from unauthorised access, modification or disclosure. In addition, access to personal information is limited to those who specifically need it to conduct their responsibilities.
We and our third party service providers take all necessary steps to destroy or permanently de-identify personal information where it is no longer required and to protect personal information from loss, misuse and interference and from unauthorised access, modification or disclosure.
While care is taken to protect personal information on the Website, unfortunately no data transmission over the Internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information sent to us or received from us online. This is particularly true for information sent to us via email as we have no way of protecting that information until it reaches us. Once we receive personal information, we are required to protect it in accordance with the Act.
We take reasonable steps to ensure that:
There may be circumstances where we need to disclose personal information to a third party overseas. This may occur, for example, where we have a database or server hosted outside Australia.
APP 8.1 requires that we will take all reasonable steps to ensure that the third party recipient of personal information complies with the APPs (other than APP 1) in relation to personal information, or that the third party recipient is bound by laws that offer individuals at least as much protection as the APPs and that individuals are able to enforce their rights under those international laws in the event of any breach. If you are an individual providing personal information to us and now that you are aware of this general requirement, please confirm your consent to us disclosing your personal information to overseas third parties by ticking the box below.
I am aware of the obligations of Retail Oasis contained in APP 8.1 and as summarised above and I consent to Retail Oasis disclosing my personal information to overseas third parties on the understanding that in so consenting, I will not be afforded the protections otherwise provided by APP 8.1.
Usually we will be able to provide access to personal information upon receipt of a written request, either by email sent to email@example.com or by post sent to Level 4, 1A Rialto Lane, Manly NSW 2095, and confirmation of the person's identity. There are some limited circumstances in which we may not be able to provide access to personal information when requested. Such circumstances might include where access would pose a serious threat to the life, health or safety of another person or where such access would unreasonably impact on the privacy of others.
Where a request is made for access to personal information, we will respond to any such request within a reasonable period after the request is made and if possible, we will provide access to the personal information in the manner requested, if specified. In any event, we will take all reasonable steps to provide access to your information in a way that meets the needs of the individual making the request.
If we deny access to personal information for any reason, or if we are unable to provide access to personal information in the manner requested, then we will provide a written notice confirming:
We may recover our reasonable costs of supplying access to personal information but we will not charge for any request to access personal information.
We do what we can to ensure that the personal information we hold is accurate, complete, up-to-date, relevant and not misleading. To assist us to do this, please ensure that you provide us with correct information at the time you provide it to us and immediately inform us if any details change at any time. If we are concerned that any personal information is inaccurate, incomplete, out-of-date, irrelevant or misleading, or if a request is made that we correct any personal information, then we will take all reasonable steps to correct the information to ensure that it is accurate, complete, up-to-date, relevant and not misleading in the context of the purpose for which it is held.
If we correct any personal information and that information has previously been disclosed to another entity that is required to comply with the APPs, then, upon receipt of a request to do so, we will take reasonable steps to notify that other entity of the correction unless such notification is impracticable or unlawful.
If we refuse to correct personal information following a request to do so, then we will provide a written notice confirming:
If we refuse to correct personal information following a request to do so and a request is made that we associate with the information a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading then we will take reasonable steps to associate the statement with the information so that the statement is apparent to users of the information.
We will respond to any requests regarding the correction of personal information within a reasonable period after the request is made.
We will not charge for any request to correct personal information, nor will we pass on any costs incurred by us in correcting personal information or for associating a statement with personal information.
What if you want to make a complaint about some aspect of our privacy procedures?
We are committed to maintaining and protecting the privacy of individuals but it is possible that in limited circumstances, mistakes might be made. If you are concerned with the way that personal information has been handled then you are entitled to make a complaint. If you would like to lodge a complaint, please contact us through our Privacy Compliance Officer, whose details are set out below.Privacy Compliance Officer
If personal information has not been handled in an appropriate way, we will do our best to remedy your concerns as quickly as possible, including by acknowledging receipt of your complaint within 48 hours and trying to resolve the complaint within 10 working days. Where this is not possible, we will contact you within this period to let you know an anticipated time frame within which your complaint will be resolved.
If your complaint is not satisfactorily resolved, you may approach an external dispute resolution service or apply to the Office of the Australian Information Commissioner ("OAIC") to have the complaint heard and determined.
Wherever it is practicable, you will always provide an individual with the option not to identify themselves when dealing with us. Alternatively, an individual may elect to use a pseudonym to protect their identity.
This Website may contain links to websites which are owned or operated by other parties. You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.
Please find below our contact details. Please do not hesitate to contact us in relation to any privacy-related concerns and we will use our best endeavours to address any such concerns thoroughly and in a timely manner.
If it is practical to do so, you can contact us without identifying yourself. However, if you choose not to identify yourself, it may be more difficult for us to assist you with your enquiry. This will depend on the nature of your enquiry.Retail Oasis Pty Limited